Commitment: Introduction and development of electronic services in Rustavi Municipality
Commitment Description: In exercising self-governance, establishing a unified system based on e-government principles is one of the most important priority directions of open government. In this context, Rustavi Municipality City Hall has committed to introducing five E-services. Outcome: Five E-services are introduced
Timeline: Start date - July 2018, End date - December 2019
OGP Thematic Areas: Access to Services
Reporting Period: 2019, Annual
Lead Agency: Rustavi Municipality City Hall
When reviewing the progress achieved in frames of this commitment during the reporting period, it is essential to mention the decision of the central government on shifting the self-governments to the new electronic system (from MMS to MSDA), which caused a delay in the implementation of a number of activities envisaged by the Action Plan.

At the initiative of the Ministry of Regional Development and Infrastructure (MRDI) and with the support of Tbilisi Municipal Service Development Agency, the processes of carrying out the analysis of key business processes related to Rustavi Municipality City Hall's existing municipal services and modules started on 10 September 2019. The activity was fully implemented during the reporting period. As a result, the Spatial Development and Architectural Module as well as Health Care and Social Security Services Module have been introduced and are properly functioning within the MMS system. Therefore, the three milestones envisaged by the Action Plan were fully achieved.

The three other milestones of the commitment included introduction of 3 following modules which were not implemented:

• The municipality failed to provide the information confirming the introduction of the participatory budgeting module or existence of a participatory budgeting mechanism available to the citizens. This information is not posted on the website of the municipality (rustavi.gov.ge) either.
• According to the City Hall, the introduction of E-petitions Module is planned along with the update the municipality website, which was not initiated during the reporting period.
• Property Management Services Module was not introduced during the reporting period.

According to the Secretariat's assessment, based on the Action Plan monitoring methodology, the commitment is mostly implemented within the Action Plan deadlines, as key business processes related to municipal services were analyzed and 2 out of 5 E-services were introduced.