Commitment: Introduction and development of E-services in Batumi Municipality
Commitment Description: In terms of self-government performance, the use of a unified system based on the principles of e-government is one of the important priority directions of open government. Besides, in most cases, offering public services electronically is the fastest, most convenient, and cheapest way of receive services.

Within the framework of the OGP Georgia National Action Plan for 2018-2019, Batumi Municipality City Hall aimed to improve access to municipal services and introduce and develop five E-services. Outcome: Five E-services are introduced
Timeline: Start date - July 2018, End date - December 2019
OGP Thematic Areas: Access to Services
Reporting Period: 2019, Annual
Lead Agency: Batumi Municipality City Hall
With the support of the USAID/GGI, Batumi City Hall Services and Service Delivery Strategy was developed, including the functional analysis of Batumi City Hall's municipal services and the catalog of legal acts and services. More than 200 municipal services provided by the City Hall through structural units and LLCs have been described. The report contains remarks about policy planning and monitoring, as well as on standardization of services and monitoring of compliance with standards. Some recommendations are also issued regarding the resource operation and supervision.

An Electronic Participatory Budgeting Platform - idea.batumi.ge has launched, providing the citizens with the opportunity to initiate the projects.

During the reporting period, the Electronic Petition Module petition.lsg.ge/Batumi integrated with the website of Batumi City Council. The electronic platform contains instructions for filling in, submitting, signing and registering the petitions, and some other guidelines. Information on pending, completed and rejected petitions is also available there.

In addition, it should be noted that the 1% threshold provided by the Self-Government Code (required to consider a petition) was reduced to 0.5%. At the end of the reporting period, five petitions were submitted, one of which was reviewed by the City Council.

Within the framework of the commitment, the Statistical Modules for Urban Development and Urban Policy Service and the Municipal Property and Services Management Service were created - Batumi.ge/statistics.

Statistical data on the activities planned or completed by the Urban Development and Urban Policy Service, also the Municipal Property and Services Management Service were processed. Full statistics and information on positively or negatively resolved issues are publicly available. The Urban Development and Urban Policy Service is involved in the Municipal Management System (MMS). 

As for the introduction of Healthcare and Social Security Services Module, Batumi City Hall's Health Care and Social Protection Service are in the Municipal Management System (MMS), and that simplifies the process of program management and individual record-keeping on submitted applications performed by the above-mentioned Service.

According to the Secretariat's assessment, the commitment is fully implemented within the defined timeline, since all milestones envisaged by the Action Plan have been achieved.