Commitment: Introduction of innovative methods for effective governance and citizen involvement
Commitment Description: Ozurgeti Municipality Assembly and City Hall are actively working on improving public services and introducing a monitoring system for the program budget indicators. This commitment is designed to introduce the system for evaluating the public services delivered by the local self-government and measuring the degree of public satisfaction, which will enhance public awareness and involvement in the decision-making process. Outcome: - The system of assessing the service rendered by self-government to population and measuring the citizen satisfaction level has been introduced; - Assessment of services delivered to population and its outcomes informing to population takes place twice per annum; - Information meetings within the framework of the project "Self-government for Education” have been held.
Timeline: Start date - September 2018, End date - September 2019
OGP Thematic Areas: Transparency, Access to Services, Accountability, Innovation and Technology, Engagement
Reporting Period: 2019, Annual
Lead Agency: Ozurgeti Municipality City Hall and Municipality Council (Assembly)
During the reporting period, the working group consisting of civic activists, NGOs, media representatives, experts, and public figures have developed SMART indicators to monitor service delivery in Ozurgeti municipality in order to ensure effective governance and introduce innovative citizen involvement methods.

At the partners' working meeting, it was decided that young people (high school seniors) would be invited as qualified observers. The outreach and information meetings were held within the initiative ‘Self-government for Education’, and the selected volunteers got actively involved in the process. In August 2019, the group of qualified observers conducted a survey of 300 respondents in the area of Ozurgeti City and the village of Natanebi based on predefined criteria.

As a result, the report was prepared to reflect the recommendations regarding the monitoring indicators. The existing indicators were revised according to the information obtained through the population survey and the management of a number of services was adjusted. This referred to 2/3 of the identified problems.

The Self-government for Education project was implemented during the reporting period. Activities designed to promote the significance of self-governance, encourage youth participation in decision-making, and raise awareness were held with the support and involvement of the municipality's partner civil society organizations. Within the framework of the project, a number of outreach events were held in the municipality, and the relevant information was fully provided to the Secretariat.

According to the Secretariat's assessment, the commitment is fully implemented within the Action Plan timeline.